Super Kids Sports Pty Ltd (ABN 46 153 285 182, ACN 153 285 182)
Trading as Keirle Park Tennis Centre, Manly Tennis Centre, Super Kids Sports, Manly Tennis & Sports Co.
Registered & postal address 277 Pittwater Road, Manly NSW 2095, Australia
Customer service
- Super Kids Sports – 0450 613 538 | in**@*************ts.com
- Keirle Park Tennis Centre – (02) 9977 1307 / 0450 613 538 | in**@************************om.au
- Manly Tennis Centre – (02) 9977 6023 / 0452 262 205 | in**@*******************om.au
1 Security Policy (Card & Data)
We use St George Bank Payment Gateway for online transactions and Tyro EFTPOS in‑venue. Checkout pages are served directly by St George; card data never touches our servers. All payment traffic is protected by TLS/HTTPS and audited to PCI‑DSS v4.0.
Our Intrac booking platform applies encryption‑in‑transit, role‑based access, AU‑hosted redundant infrastructure, monthly vulnerability scans and MFA for administrators.
2 Consumer Data & Cookie Policy
We collect only the data necessary to deliver our services (see §3). Cardholder details are shared solely with payment processors for authorisation.
This site uses:
essential session cookies;
Google Analytics;
Meta Pixel; and
remarketing cookies that may show you relevant ads on other websites.
By continuing to browse you consent to this. You can disable cookies in your browser and opt‑out of interest‑based ads via Google/Meta Ad Settings.
3 Privacy Policy (Australian Privacy Principles compliant)
A designated Privacy Officer (Operations Manager) oversees compliance.
3.1 What we collect & lawful basis
Category | Examples | Lawful basis |
Identity & contact | name, address, email, phone | Contract, legitimate interests |
Participant details | child’s DOB, allergies, injuries | Vital interests, parental consent |
Transaction data | booking history, payment refs (tokenised) | Contract, legal obligation |
Device / usage | IP, cookie IDs, CCTV footage | Legitimate interests, security |
3.2 How we collect
- Online bookings / account creation via Intrac
- Walk‑in or phone bookings added to POS
- Mailchimp opt‑in forms
- CCTV on‑site (continuous loop, 30‑day overwrite)
3.3 Why we collect
- Manage bookings, attendance & safety
- Process payments & issue invoices
- Send service updates and marketing (opt‑out processed within 5 business days)
- Analyse participation trends to improve programs
- Provide coaches with essential lesson information
3.4 Disclosure & overseas transfers
Recipient | Purpose | Location |
Intrac, Tyro, St George | Bookings & payments | Australia |
Microsoft 365 | Email & file storage | Australia |
Mailchimp | Newsletters | USA (Standard Contractual Clauses) |
Meta / Google ads | Marketing | Various |
3.5 Retention & deletion
- Financial/incident records – 7 years (tax & insurance)
- Inactive marketing contacts suppressed after 3 years of no engagement or on request.
To request access, correction or deletion, email in**@*************ts.com; we respond within 30 days.
3.6 Children
Accounts must be created by an adult (18+). We rely on parental consent for all data relating to children under 18.
3.7 Security measures
Encryption‑in‑transit, intrusion detection, least‑privilege permissions, annual penetration testing and staff privacy training safeguard your data.
3.8 Data‑breach response
If a data breach is likely to cause serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.
3.9 Complaints
Contact our Privacy Officer first. If unresolved you may lodge a complaint with the OAIC (oaic.gov.au).
4 Terms & Conditions of Service
4.1 Scope
These T&Cs apply to court hire, private & group coaching, holiday camps, competitions, retreats, corporate functions, tournaments, pro‑shop sales and any other services delivered by Super Kids Sports Pty Ltd (“we/us”).
4.2 Bookings & Payments
Term programs – full payment upfront.
Private lessons & “drop‑in” squads – card payment at booking.
Holiday camps – pay‑as‑you‑go; place confirmed once payment clears.
Court hire – payment captured on reservation.
Prices include GST and are quoted in AUD.
Spots are non‑transferable without written approval.
No commercial activities may be run on our courts without prior written approval.
4.3 Customer cancellations & credits
Service | Minimum notice | Outcome |
Private lesson | ≥ 12 h | Credit or reschedule |
Court hire | ≥ 2 h | Credit or reschedule |
Holiday camp | ≥ 12 h | Credit or transfer |
Term class absence | ≥ 12 h | One guaranteed make‑up in same term (subject to space) |
Management may waive notice for illness/injury upon receipt of a doctor’s certificate. Time is measured to the scheduled start time of the session.
4.4 Provider cancellations & weather
Sessions may be cancelled or relocated due to unsafe weather, coach illness, facility issues or force majeure. We will offer a reschedule, account credit or refund if no alternative is available within a reasonable time. Management’s decision on playability is final.
4.5 Conduct & safety
Patrons must: follow staff instructions and signage; behave respectfully; avoid abusive language, harassment or bullying; wear suitable attire and non‑marking shoes. We comply with the NSW Child Safe Standards; any breach may result in immediate ejection. Police will be called if a directive to leave is ignored.
4.6 Risk acknowledgment, waiver & medical disclosure
Tennis and related activities involve inherent physical risks. By participating you acknowledge these risks and release Super Kids Sports Pty Ltd, its employees and contractors from liability for injury or loss to the maximum extent permitted by law. You must inform coaching staff of any new injuries or medical conditions before play. Our public‑liability insurance remains in force.
4.7 Photography & media
Promotional photos/videos may be taken. Advise reception or email us if you do not consent; we will endeavour to exclude you/your child.
4.8 Intellectual property
All website content, logos and training materials are owned by Super Kids Sports Pty Ltd. No unauthorised copying, distribution or adaptation is permitted.
4.9 Dispute resolution & governing law
These T&Cs are governed by the laws of New South Wales. Disputes must first be raised in writing; the parties will attempt good‑faith resolution within 30 days. Either party may refer the dispute to Resolution Institute mediation before commencing litigation. The courts of NSW have non‑exclusive jurisdiction.
5 Refund & Credit Policy
We do not provide cash refunds except as required under the Australian Consumer Law (ACL). Nothing in this policy limits your statutory rights that goods be of acceptable quality and services supplied with due care and skill.
Trigger | Remedy | Evidence needed |
Weather cancellation (provider decision) | Credit or reschedule | N/A |
Illness / injury (≥ 12 h notice) | Credit or reschedule | Doctor’s note if requested |
Force majeure (e.g. gov’t shutdown) | Credit or pro‑rata refund | N/A |
Term class missed with ≥ 12 h notice | One guaranteed make‑up in same term | N/A |
No credit or make‑up where: change of mind; notice given after the minimum periods; more than one make‑up already used in the term; merchandise worn/used (unless faulty – ACL rights preserved).
Credits are applied to your Intrac account within 7–10 business days.
6 Shipping & Delivery (Pro‑shop)
Orders dispatch within 3 business days via Australia Post or courier. Standard shipping under 5 kg is AUD $10; heavier items are calculated at checkout. Delivery: 2–7 business days metro; remote areas may vary. Free local pick‑up is available. We ship within Australia only; lithium‑battery items travel by road courier.
Legal restrictions: Participants in holiday camps must be 3 years or older. We do not export racquet batteries or pressurised gas canisters internationally.
7 Definitions
“We/our/us” = Super Kids Sports Pty Ltd and its trading names.
“You/your” = customer, participant, or parent/guardian.
8 Contact & Complaints
Email in**@*************ts.com
Postal 277 Pittwater Road, Manly NSW 2095
Phone (02) 9977 1307
We aim to respond within 7 business days.
If you have questions or concerns about these Policies & Terms, please contact us. We aim to respond within seven business days.
9 Currency
All prices are in Australian Dollars (AUD $) unless expressly stated otherwise. ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS.
Last updated 6 June 2025